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Support

Frequently asked questions and contact information

How do I create a room?

Go to room.jgeider.com, enter your event name, set an optional PIN, and you instantly get a shareable link and QR code. No account or sign-up required.

How does LinkedIn check-in work?

Attendees paste their LinkedIn profile URL into the check-in field. Networking Room fetches their photo, headline, company, and role automatically and displays them in the attendee directory. The lookup takes a few seconds and works with any public LinkedIn profile.

Can attendees join without a LinkedIn account?

Yes. Anyone can skip the LinkedIn step and just enter their name. They'll appear in the directory without a photo or headline. No app download or account is ever required.

How does the projector display mode work?

In the host panel, copy the display URL and open it on any laptop connected to a projector or large screen. The display shows the QR join code, live agenda with the active item highlighted, member count, leaderboard, and shared links. It updates automatically — no remote or manual refresh needed.

How do I run a live quiz?

In the host panel, open the Quiz tab. Pick a question from the 240-question built-in library or write your own. Set the A/B/C/D answer options and mark the correct one, then tap Launch. A voting banner appears instantly on every attendee's screen. Once everyone has voted, tap Reveal — vote tallies appear and every correct voter earns +3 points automatically.

Can I run a poll without awarding points?

Yes. Toggle off scoring before launching a question. It runs as a pure discussion poll — everyone votes and the results are shown, but no points are awarded. Useful for opinion questions or audience feedback.

How does the scoring system work?

As a host you can award +1, +5, or +10 points to any attendee with a single tap. Quiz rounds automatically award +3 to every correct voter when you reveal the answer. The leaderboard updates live and is visible on the projector display. Points reset when the room closes — there are no persistent rankings.

How do I export the attendee list?

In the host panel, tap the CSV export button. The file includes names, LinkedIn handles, contact info entered during check-in, the final leaderboard standings, agenda items, and all shared links. The export is available until the room expires.

How long is a room active?

Rooms are active for 24 hours from the moment they are created. After that, they expire automatically and are no longer accessible. No attendee data is retained after expiry. If you need to run a longer event, create a new room at the start of each day.

How do I password-protect a room?

Set an optional PIN when creating the room. Attendees will need to enter the PIN before they can join. You can also set a separate organizer password that lets you — or a co-host — reclaim host controls from any device.

How do I hand off host access to a co-host?

Set an organizer password when creating the room. On the co-host's device, open the room URL, then enter the organizer password in the host login screen. Both devices can then hold host controls simultaneously.

Is attendee data private?

Yes. Rooms are ephemeral — all data is automatically deleted when the room expires after 24 hours. No accounts are required, no tracking happens, and nothing is stored beyond the room's lifetime. LinkedIn avatars are proxied server-side to avoid exposing attendee IPs to LinkedIn.

The room is not responding. What should I do?

Try these steps: (1) Reload the page. (2) Check your internet connection. (3) If attendees see a "room not found" error, verify the room has not expired (rooms last 24 hours). (4) If the issue persists, contact us at the email below with a description of the problem.

Still need help?

We respond to all inquiries within 48 hours.

info@jgeider.com
Networking Room

Real-time event networking.
Made with care in Germany.

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